Courses
SAP
- SAP ABAP
- SAP BASIS
- SAP SECURITY
- SAP NETWEAVER
- SAP XI
- SAP FICO
- SAP FSCM
- SAP MM
- SAP WM
- SAP PP
- SAP SRM
- SAP BW
- SAP BI
- SAP BPC
- SAP MDM
- SAP SD
- SAP CRM
- SAP BO
- SAP HR
- SAP HR-ABAP
- SAP GRC
- SAP HCM
- SAP APO
- SAP EP ADMIN
- SAP IS UTILITIES
- SAP PLM
- SAP SCM
- SAP PC
- SAP QM
- SAP IS RETAIL
- SAP EP JAVA WEBDYNPRO
- SAP HANA
- SAP PS
- SAP PI
- SAP IS OIL & GAS
- SAP CS
Oracle
- ORACLE 10 g
- ORACLE APPS DBA
- ORACLE APPS FINANCIALS
- ORACLE APPS TECHNICAL
- ORACLE BPEL
- ORACLE OAF
- ORACLE APPS FINANCE FUNCTIONAL R12
- OBIEE
- ORACLE 11G
- ORACLE DBA
- PL-SQL
- ORACLE HRMS
- ORACLE ADF
Other Technologies
- MS.NET
- SHARE POINT
- JAVA
- SAS
- SAS BI
- SAS OC
- QA TESTING
- SQL SERVER
- TIBCO
- SIEBEL CRM
- SIEBEL ANALYTICS
- UNIX SHELL
- BIZTALK SERVER
- CCNA
- SAS FINANCIAL MANAGEMENT
- AJAX
- LINUX
- SALES FORCE
- CCNP
- MCSE
- VMWARE
- PEOPLESOFT HRMS TECHNICAL
- CRYSTAL-REPORTS
- PMP
- TERA DATA
- WEBSPHERE
- ANDROID
- HADOOP
Data Warehousing
- INFORMATICA
- COGNOS
- DATA STAGE
- BUSINESS OBJECTS
- BUSINESS ANALYST
- COGNOS TM1
- AB INITIO
- MICROSTRATEGY
- COGNOS PLANNING AND BUDGETING
- HYPERION ESSBASE
- HYPERION DATA RELATIONSHIP MANAGEMENT
- HYPERION FINANCIAL MANAGEMENT
- HYPERION INTERACTIVE REPORT
- HYPERION FINANCIAL DATA QUALITY MANAGEMENT
- HYPERION PLANNING
- HYPERION FINANCIAL REPORT
SAP - CRM Course Content
Solution Overview(Introduction)
- Getting to know mySAP CRM
- mySAP CRM - The complete solution
- CRM architecture & Component integration
- Key capabilities of mySAP CRM
- Channels of interaction
- Careers @ mySAP CRM 2007
Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)
- Overview of CRM Server Technology
- Account Management (Business Partner master)
- Product master
- Organization management
- Territory management
- Transactions processing
- Items Categories
- Activity management
- Partner processing
- Status Profile
- Actions
- Pricing fundamentals (ECC 6.0)
- Condition technique and pricing procedure determination (ECC 6.0)
CRM 7.0 Web UI Configuration
- Interface Overview
- IC Business Role
- Navigation bar Profile
- Logical Links
- Layout Profile
- Technical Profile
- Component Workbench
Marketing
- Introduction
- Marketing planning & Campaign management
- Marketing Calendar
- Marketing Analytics
- Segmentation of business partners
- Segment builder tool
- Personalized mail forms
- External list management
- Product Proposal
- Lead Management
Sales
- The Sales cycle
- Opportunity Management
- Copying control
- Process in Quotation and Order Management
- Quotation Management
- Order Management
- Special Functions in Quotation and Order Management
- Visit Planning
- Contract Management
- Status Management
- Transactions processing
- Partner processing
Service
- Overview of CRM Service
- Installed Base Management and Individual Objects
- Service Agreements and Service Contracts
- Service Plans
- Service Order Management
- Product Service Letters
- Complaints and Returns Management
- Warranty
- Case Management
E-commerce (Internet Sales)
- Introduction
- B2B and B2c scenarios
- Product catalog
- Product proposals
- Top n products
- Cross selling
- Up selling
- Down selling
Customer Interaction Center (Web Client)
- Interaction center overview
- Framework and components
- IC Web functions
- Communication Architecture
- Creating IC Business Role
- Configuring profiles of IC Business Role
- Account Identification Profile
- Agent Inbox settings
- Alert Modeling
- Scripting
- Category Modeler
Mobile Sales
- Introduction
- Architecture and setup
- Administration console
- Client console
- Mobile application studio
- Mobile repository server
Middleware
- CRM Middleware Overview
- Concepts of Middleware
- Administration Console
- Adapter Objects
- Initial Load, Delta Load
- BDocs and types of BDocs
- BDoc Modeler
- Data exchange between R/3 backend
- Monitoring and Error handling